While Wesley doubts that the Lilah before them is real, her beheading scar confirms that it's really her. Lilah explains that the "Senior Partners", the ruling counsel of the demonic firm who are based in Hell, are offering them control as thanks for bringing back chaos and discord in Los Angeles in "Peace Out", which the group intended for the greater good. On the streets, while people raid stores, Connor spots a cop on top of a building, and catches him before he shoots himself with his own gun. The confused cop reveals that he has a family that are his "home." Enraged by the thought that the man would leave his family, Connor attacks the cop.
Wesley confides his doubts to Gunn, worrying his remaining feelings for Lilah cloud his perspective. Lorne returns without news on Connor or Cordy, but with the news that mayhem has been released on the streets in the aftermath. Angel warns the others against going to Wolfram & Hart, but as dawn approaches, the group finds themselves drawn to the offer of touring the Wolfram & Hart offices. One by one, they sneak off and get into the limo, surprised to see the others there.
At the office, the group is approached by guides for their individual tours. Lorne is introduced to the manager of the entertainment department, who gives Lorne a glimpse of the talent managed by the firm. Wesley's guide, former Watcher Rutherford Sirk, impresses him with a vast collection of mystical references. Fred's guide is Knox, a smart young man who shows off the science department which she would run. Lilah shows Angel his new office, private elevator, and special windows that allow him to be in the sun without burning. She presents him with a file labeled "Sunnydale" and an amulet that Buffy needs for a battle, but he still acts uninterested. But when Lilah shows him a TV news report about Connor holding several people hostage, including the comatose Cordelia, in a department store, Angel is finally ready to make a deal. Gunn is met by an attractive woman, and after mentioning he doesn't see how he would fit in at Wolfram & Hart, she takes him on a long elevator ride to the White Room. Alone in the room, Gunn is greeted by a black panther.
Connor shouts at one of his captives, who struggles to hold his crying daughter because of a broken arm, then notices Angel has arrived. Meanwhile, Wesley knocks Sirk unconscious and makes his way to the records room, where Lilah catches him searching through the files. Wesley finds her contract with the law firm and burns it in an effort to free her, but the contract just reappears in the drawer.
Angel cautiously approaches Connor as the teen warns the hostages are rigged with explosives. As Connor rises - revealing he and a still unconscious Cordelia are rigged similarly - he rages that he can't seem to feel anything and doesn't feel loved. Angel tries to promise a better future, but Connor, unconvinced, starts to push the denotation trigger. Angel punches him, yanks the trigger from the explosives around Connor, and throws a knife into Connor's leg before he can injure Cordy. Promising to prove his love, Angel brings the knife down in a deadly blow.
Gunn joins the group in the lobby, proclaiming he is taking the job whether the others do or not. Wesley reveals that he's considering taking the job as well and then Angel says he already took the deal for them. Lilah confirms that Cordelia is getting the best of care and if a return is possible from her coma, they'll find the way. Completing their deal, Angel asks to see Connor and although Lilah admits that wasn't part of the deal, she agrees to let it happen. Lilah hands over the folder on Sunnydale and the amulet and Angel leaves to see Connor, while Fred wonders aloud, "Who's Connor?" A limo takes Angel to a cabin in the woods where he spies through the window. Connor sits with his new family as they enjoy dinner and laugh about the promising college life before him. Angel walks away, pleased that his son has a new life filled with the love and happiness he lacked.