In a highly emotive case, Dom is called in to help a couple whose five-year-old son has been diagnosed with a brain tumour. The couple were led to believe they could claim on their critical illness policy to help ease the financial burden of their situation. But insurers Legal and General said no to their claim, and Dom is only too glad to challenge that decision. Plus a cautionary tale about the perils of estimated utility bills; Dom gives advice on how to avoid the misery of an unexpectedly large bill.