Sam and Juliet's love grows, but a hidden secret threatens their relationship. Tony hosts a party for other concierges while Gino tries to find the identity of the writer of an erotic novel among the staff. Also, Mel's lie starts to crumble.
James and Gino are are asked to organise the extravagant funeral of a VIP guest . If the event is a success Juliet tells James that he will gain a promotion at the hotel. An old boyfriend of Juliet's checks into the hotel and wants to give their relations