Tuesdays, 9:00 PM ET on BBC three
Fly-on-the wall documentary series following the ups and downs of Swansea call centre CEO Nev Wilshire and his staff of extraordinary characters.
Nev heads to Hawaii for a well-earned break, leaving son Phil and loyal servant Twe in charge. But is their decision to take the call centre door to door a mistake? Sales agent Jenny returns from a Bulgarian sabbatical and finds it hard to rediscover her sales mojo. Hayley's big announcement lands her in hot water with Nev.
When Nev encourages his employees to pen a few lines of verse, birthday girl Hayley hopes her tea lady rap will make her the Dylan Thomas of the call centre. Lothario Chickenhead finally settles down. And has call centre veteran Griff made his last call for Nev?