Tuesdays, 9:00 PM ET on BBC three
Fly-on-the wall documentary series following the ups and downs of Swansea call centre CEO Nev Wilshire and his staff of extraordinary characters.
Nev heads to Hawaii for a well-earned break, leaving son Phil and loyal servant Twe in charge. But is their decision to take the call centre door to door a mistake? Sales agent Jenny returns from a Bulgarian sabbatical and finds it hard to rediscover her sales mojo. Hayley's big announcement lands her in hot water with Nev.
There are now over a million people working in call centres, with an average age of just 26. They are the factories of our time, but at the third largest call centre in Swansea the only things being made are the cold calls we dread. This series follows the ups and downs, the inbounds and outbounds of call centre CEO Nev Wilshire and his staff of extraordinary characters. Nev believes only 'happy people sell' and has developed a unique approach to managing his young workforce - keeping them smiling and the sales rolling in. Using his unorthodox approach to management, Nev plans to improve the performance of admin assistant Kayleigh by finding her a new boyfriend. Tea lady Hayley gets an unexpected gift from Nev, but her smile vanishes after the sales manager plays a practical joke on her