Tuesdays, 4:00 PM ET on Channel 4
In 2013, 38 million complaints were lodged against corporations in the UK. This series meets some of the country's most persistent complainers and the organisations who deal with their complaints.
Utility companies get the most complaints of any industry in Britain, with the Big Six energy companies receiving 5.5 million last year alone. With unique access to E.ON's customer service centre, this film observes how they deal with some of their most challenging customers, including one man whose on-going dispute has left him living without electricity for three and a half years.