Janeane Garofalo signs on as tough-as-nails media consultant Louise (“Lou”) Thornton, whom Santos hires at Josh's request, even though she and Josh are hardly friends. The campaign could use a jolt, having taken, as Lou puts it, “body blow after body blow” from Vinick and the press in the days following the convention. The biggest problem: Santos's silence on Bartlet's decision not to investigate the NASA security leak.