Business guru Geoff Burch is on a mission to improve Britain's small shops by teaching them how to turn a profit and please their customers. After scouring the country in search of retailers needing his help he serves up straight talking advice in a bid to show them how to thrive, and not just survive. But will they listen? Geoff casts his eye over three shops in Bristol. He visits a coffee shop combined with a second hand book store whose owner can't cope with more than a couple of customers at a time, a health store in need ofd a check up and a glass shop that doesn't reflect its owners passion for art.