Sully discovers a woman frozen in ice who is still alive. Under the direction of Doc, firefighters and paramedics work together to get her out without breaking off her frozen extremities. Doc finds out from Carlos what Jerry's up to these days. Doc finds Jerry and begs his old friend to help him out, because being a paramedic is his life and he can't lose his job. Jimmy has custody of Joey, but realizes he can't raise his son by himself and asks Kim for help. Ty starts to realize that he and Alex have very little in common. Faith worries that Bosco hasn't been himself since his experience with Glen Hobart.