This was an unusual episode of "The Office" and, in some ways, "Customer Loyalty" could be seen as a metaphor for the entire series. After all, the show’s been on for nearly ten years and any show that’s been going on that long is bound to eventually show its age. At the same time, as a hit show, you do want to go out as successfully as you came in, if at all possible. You want to deliver those goods one last time, and deliver them right, you know?
This has been a bit of a hit-or-miss season, as has the show itself been on the whole, post-Carrell. In recent months, though, "The Office" has been able to get back a little of what it lost over the years, and even surprise from time to time. I think the addition of Clark Duke, in particular, has been a boon to the show- especially as a foil to Dwight- and though the character is a bit bland, Jake Lacy (Pete) has provided a bit of youthful energy to the show as a romantic interest for the adorable Erin (Ellie Kemper).