The entrepreneur heads to a struggling Essex hair and beauty salon that is set to close in six months if things don't improve, with owner Asti constantly at loggerheads with her sister. Alex sends in industry experts undercover and learns the service is not up to scratch, so arranges for training sessions with leading stylists, as well as a meeting where they receive advice from entrepreneur Richard Branson. Will Alex's efforts restore their passion and turn around their fortunes or is the business beyond repair?