Dominic Littlewood comes to the aid of ordinary people who are having a consumer nightmare. Dom hears from three people who have had ongoing problems with sofas bought from the same high street chain. In two of the cases the company say it is the way the sofas are being used; can Dom argue otherwise and help sort things for all three customers? Plus, Rani Price hits the streets to test people on the pros and cons of paying by direct debit or standing order, and she meets an industry insider to hear some shocking tricks of the dog breeding trade.